Set your profile

To be able to book a trip online, you must first have a traveler profile. If you are an employee with a PRIMULA-account, it should be created automatically from the university HR system.

NOTE: All travel that you wish to be reimbursed for needs to be booked through Egencia.

To log into your account, click on the link below. If your profile is missing or you can not change it, contact Alex Tuuling or Charlotta AnderssonMake sure your details are correct and complete with your phone number, mobile number, passport details and bonus card (this simplifies the booking process both when booking via telephone and via the online booking system).

  • Personal data
    Enter contact information, work phone number and mobile number - with a phone number, customer service will find your profile directly when you call.
    NOTE! It is important that the name in your profile matches your full name in the passport.
  • Passport details
    Make sure that the name in your passport is identical to the one stored in your profile and enter your details to simplify the booking process.
  • Preferences
    For flights, hotels and cars; e.g. information about loyalty programs, home airport, bonus cards and preferences for seating.


Log in easily with your university account. Click on the link below to update your profile and book a trip in the booking tool. You will find your profile in the top right corner. Click on your name.




Egencia customer service (both for online support and booking assistance)
Opening hours: Monday-Friday 08.00-17.00
(Same number for 24h support.)
Telephone: 08-555 237 60


Meetings and conferences
Opening hours: Monday-Friday 08.00–17.00
Telephone: 08-14 61 95


Egencia Resourse Center, Egencias help pages: demos and guides. Click on SE and you will receive information in Swedish. See, among other things, Travelers Frequently asked questions - frequently asked questions.